EternaPlace Refund Policy

Business particulars

SSM registration: 202603201570 (TR0346967-K)

Business type: Sole Proprietorship

Trading platform: EternaPlace

Website: https://eternaplace.com.my

Adviser referrals & rewards

The invited adviser must pass approval and have authentic listing evidence reviewed and their first listing approved. Free 2 is not duplicated. Welcome and conversion credits are promotion-only, expire after the snapshotted campaign period (launch: 90 days), discount at most 50%, and leave a positive payable balance. Paid conversion needs RM59 net provider-confirmed payments within 90 days, excluding reward transactions and reviewed refunds/reversals. A refund-review hold applies. The launch limit is five basic rewards per referrer/calendar month; campaign budgets may pause rewards, never genuine registration. No cash, recruitment chains or guaranteed sales. Existing trials are unchanged.

Promotional benefits, not customer money. No transfer, withdrawal or property purchase.

Reward discount is reserved against this order. Unpaid expired orders release it after capture checks. No bank payment is replaced by a reward claim.

Cash refunds are reviewed against the amount actually paid and normally returned through the original payment method after provider confirmation. Promotional discounts are not refundable as cash. Refunds or disputed payments can invalidate referral qualification; unspent rewards may be reversed and spent rewards require audited review. Original ledger entries and consumer rights are preserved. No automatic blanket refund rejection applies.

Scope

This policy covers only fees paid to EternaPlace for private listing advertising, promotions, Flex listings and adviser subscriptions. It does not cover memorial property purchase funds paid to sellers, advisers, operators or other third parties.

Failed and duplicate payments

Failed or unconfirmed payment does not activate service. Duplicate or erroneous confirmed charges may be reviewed.

Before and after service commencement

Rejection before payment incurs no listing charge. If approval is withdrawn or changed after payment, contact support for review of the reason, whether service commenced, what was supplied and the appropriate refund outcome. Refund decisions consider failed service, duplicate or erroneous charges, policy circumstances and applicable law. Payment is not a promise of approval or sale.

Private listing time begins at actual publication. A lack of views, enquiries or sale alone is not a promise that the advertising service failed. Cancellation, suspension or expiry does not automatically reverse a supplied period; this does not exclude rights or remedies that apply under law.

Unused promotion time

Promotions require an eligible public listing. If the basic listing expires or is suspended, its promotion is no longer publicly visible. The original paid promotion expiry remains fixed, with no automatic extension or refund. A refund request is reviewed under this policy and applicable law; unused time is not silently transferred to another listing.

Requesting review

Contact us with the account email, order reference, service, date and reason. Approved refunds use the available original payment route where practicable; provider processing times vary.

Contact and support

Questions or safety concerns may be sent to support@eternaplace.com.my.